We are looking for high-energy individuals who are conversational, articulate and engaging who possesses a positive attitude. If you fit that description and are looking for a career with flexibility and opportunity in a family atmosphere, then this role is the ideal opportunity for you.
Job Duties and Responsibilities;
Provide quality customer service via phone. Utilize exceptional communication skills. Navigate through appropriate customer service systems and tools in a timely manner while servicing the customer. (CRM application) primary tool. Take customer payments, or offer other payment options for the customer. Uses existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others as needed. Maintain quality scores and call center metrics. Promote self service tools such as IVR and Web. Inform customers of promotions and new or upgraded products. Quotes rates and encourages customers to utilize prepay options. Take customer payments or offer other payment options. Performs other related duties and responsibilities as required or assigned.
Accurate typing and 10 keypad experience
High school diploma or GED preferred
Previous customer service or call center experience preferred. Additional PC skills including MS Outlook, MS Word, MS Excel, MS PowerPoint, Intranet/Intranet and AS400 preferred
Availability to start within two weeks after offer made/accepted preferred
Keywords: Customer Service Associate, Customer Service Specialist, Customer Service Coordinator, Service Coordinator, Customer Support Specialist
1+ to 2 years
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