Description
Responds to requests for assistance with a variety of accounting software packages used by Client Accounting services and Real Estate Management teams. Documents issues, resolution or other actions using incident management system.
Resolves complex issues, including escalated requests from lower level support staff.
Reviews customer requests to identify and escalate as needed potential system, security, and/or compliance violations of internal and external controls, CAPP, and internal team control requirements.
Identifies process and system improvements and implements solutions that will increase efficiencies and customer satisfaction by using established processes to initiate a new project/work effort.
Performs other duties as assigned.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Four-year college degree in Computer Science, Information Technology, Business Administration, MIS or related field required. A minimum of six years experience in real estate, accounting or financial systems required. Demonstrated expert knowledge of software related to real estate accounting and/or financial management systems.
Lean Six Sigma Green Belt Training preferred.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to effectively respond to highly complex inquiries or requests, and successfully convey and explain system and accounting issues to non-system users.
Requires intermediate knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to comprehend, analyze, and solve complex problems in standard and non-standard situations involving several options. Requires advanced analytical and quantitative skills.
Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Advanced knowledge of Microsoft Excel, including pivot tables, lookups, macros and formulas; programming and SQL experience. Requires a high level of commitment to customer service. Must work well under pressure with proactive approach to routine and non-routine occurrences. Advanced organizational skills, attention to detail, and openness to new ideas and procedures.
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Resolves escalated questions and problems within the department. Develops, recommends, and implements functional operational programs and procedures. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department. Works independently.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
This job is no longer active.