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Facilities Services - Contract Manager

Full Time
Real Estate Field
  • Facilities Management / Engineering
Postal Code
United States

This job is no longer active.


Job Summary

The purpose of this position is to manage and coordinate the fulfillment of the organization s FM contract requirements between Northern Trust FM and CBRE FM Service Provider (SP) in addition to any other major outsourced services within Workplace Services. Responsible for managing a Global Corporate Contract for the CBRE FM Service Contract. Identifies training and development needs, and establishes performance standards for the division. Oversees property management issues for properties held or managed by the FM team.



1. Reviews, interprets and analyzes contract and service agreements to ensure the terms comply with legal, guidelines, contracting principles, cost constraints as well as corporate and client procedures. This includes the following:


      1. Liaise with and provide guidance to SP s leadership with regard to NT s strategic needs;
      2. Monitor SP s significant deliverables and commitments
      3. Facilitate the timely identification, approval, and implementation of savings initiatives
      4. Review SP s management reports and act on identified opportunities and risks
      5. Coordinate NT s conduct of SP audit activities
      6. Manage the NT governance function
      7. Participate in the resolution of escalated issues
      8. Establish and manage the Approved Budgets in connection with the Agreement
      9. Approve or decline requests that have financial consequences in excess of pre-established expenditure amounts, fees or rates
      10. Evaluate SP s performance against each Critical or Key Performance Indicators and approve or decline any Continuous Improvement Plan for improving Supplier s performance
      11. Approve or decline and oversee all contract-related policies and procedures developed by SP for the relationship
      12. Develop, approve and maintain standard reporting and communication requirements between SP and NT
      13. Lead in or assist with negotiations related to addendums and updates to the Agreement that are required during the Term and coordinate these with other NT functions as required (e.g. Legal, Finance, Tax, etc.).

2. Participates in developing the relationships strategic planning and helps set goals and priorities based on the direction set for the unit. Follows through to ensure objectives are met


3. Analyzes amendments to existing contracts or requests for extensions. Provides recommendations of approval or alternative solutions to senior management.

4. Negotiates contracts, facilitates corporate approval processes, maintains budget objectives, and assures contractual and regulatory compliance

5. Plans cost effective contract management for the corporation, identifying cost savings and working to implement as appropriate. Prepares feasibility studies, including financial management models to support recommendations per the contract.

6. Seasoned multi-disciplinary expert with extensive financial and facilities management experience or business knowledge and functional expertise

7. Focus of role is on proper execution of the contract and strategic direction of business function activities

8. Carries out complex initiatives involving multiple disciplines and/or ambiguous issues

9. Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity per the contract language


*** Other duties may be assigned as the contract and relationship matures



Leadership and organizational skills are required to manage the Business Unit's goals and to assess and develop the skills of staff. Excellent oral and written communication skills are required as well as expertise in preparing presentations. Familiarity and comfort communicating with upper management. Working experience with business law, contracting principles and practices, and general and industry specific regulatory and compliance requirements. Knowledge of laws and regulations related to building management is also required. Highly flexible and adaptable to change. Intermediate skills with Microsoft Office Suite. Working knowledge of contracts database systems, software, modules, etc.




A College or University degree and/or relevant proven work experience in a contract management function such as property management and Finance. Minimum of four years of related experience and/or training. Working experience with business law, contracting principles and practices, and general and industry specific regulatory and compliance requirements. Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis. Experience in a banking environment is preferred.


Job Functions

  • Corporate Services
  • Facilities Management
  • Legal

Job Sector

  • Office



This job is no longer active.

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