Description
The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.
Responds to client inquiries and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction. Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and vendors and assists management in resolving problems. Provides reports on open and closed work orders and checks work order status with the appropriate technician or vendor. Maintains files on assigned client locations, work orders, proposals, and department files.
Creates vendor files and checks accuracy on completed paperwork submitted by vendors and ensures supporting documents are provided where required. Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding, works with the FM to prepare monthly accrual and forecasting reports based on provided financial and CMMS data. Assists with the inspections on the facility campus, especially in identifying potential health and safety issues. Uses pc and/or PDA for work order system, email, ESS and training. Assist with process and procedure training. Other duties may be assigned.
No formal supervisory responsibilities in this position.
High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles, experience with accruals and forecasting is an asset. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Ability to understand the relationship between the various aspects of the facilities management operation, as it relates to cause and effect.
Basic skills with Microsoft Office Outlook, CMMS and JDE experience are an asset. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
This job is no longer active.