Description
Responsible for managing analytic strategies and processes within Sales and Client Solutions, with focus on cross-sell, innovation and project analytics. Oversees the development of business analytics through data integration, operational reporting, ad-hoc analysis, dashboards and data mining exercises. Highly visible customer-facing role working with executive leaders to execute corporate initiatives in regard to organization, technology and strategic efforts.
Designs business metrics for accountability. Meets with various business leaders and groups to understand their requirements. Business metrics may include client rankings, aggregate portfolio additions and run off, operational effectiveness measures and/market analysis.
Informs and keeps senior/executive management abreast of technology projects, polices and/or issues. Works with all business owners to communicate progress and expectations to the organization.
Leads projects and coordinates involvement of personnel from other departments and information technology groups to facilitate successful project implementations.
Assists in the evaluation of software and hardware planning. Makes recommendations to executive management regarding system purchases.
Leads the end-to-end model development process from problem identification through data gathering, analyses, gaining consensus, and implementation into business practice.
Assigns tasks, responsibilities, evaluates and mentors staff.
Leads and manages performance measurement, reporting and campaign optimization, specifically tracking performance vs. KPI (Key Performance Indicators), ROI (Return on Investment), and consumer trends.
Prepares and presents results of analysis and reports along with their relative impact(s) to the business to all levels of management.
Understands the conceptual, logical and physical data models necessary to support the analytic data requirements.
Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Previous Project Management, Business Analytics and/or Loan Servicing and/or commercial real estate industry and/or related experience preferred.
Advanced skills in financial modeling, planning, database management/business intelligence.
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
Advanced skills in Microsoft Office applications, specifically Word, Excel and Outlook; Advanced understanding of the following technologies: Enterprise Reporting Tool; SSRS Network and server architecture; Microsolf.NET Framework; SQL, C#.NET, ASP.NET, C+, VB.NET, Java, Technology security standards.
Knowledge of loan servicing and/or commercial real estate processes and metrics and/or related experience preferred.
Knowledge of SSRS, Network and Server Architecture, Microsoft .NET Framework, Project planning and coordination experience preferred.
Customer facing with decision making authority and an in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
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