Financial Operations Manager

About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE. CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. As a Fortune 500 worldwide leader in real estate services, CBRE's more than 70,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit CBRE.com.

Working under general direction, responsible for managing operations and administrative support for a business unit or large department. Manages and oversees budgeting, process improvement, controls for specialized software and other functions enabling the department or business unit to meet objectives in an effective and efficient manner.

• Oversees all operational functions related to financial operations team including vendor invoice processing, 1099 and tax processing, lease administration and cash receipt applications.
• Assists with troubleshooting and implementing best practices and management of the team.
• Oversees the work and performance of staff and/or supervisors responsible for transactional processing functions.
• Collaborates with Management to establish performance objectives for department staff and monitors and reports on accomplishments.
• Manages and leads the functional area processes by establishing project plans, timelines and communications to ensure timely and accurate completion.
• Ensures compliance with applicable state and federal regulations.
• Establishes internal work controls to monitor and review staff work product for accuracy and timely processing to safeguard the assets of our clients and uphold the organization's fiduciary responsibility.
• Develops and implements KPIs (Key Performance Indicators) for financial operations team.
• Troubleshoots and resolves escalated issues including data entry and/or processing errors, issues not resolved from lower level staff, issues not addressed in a timely manner, and inquiries and requests from internal and external clients.
• Proactively researches and identifies solutions to prevent future issues.
• Reviews data and reports on department metrics including transaction volume and details, staffing ratios, and productivity/accuracy of individual team members).
• Implements actions for improvement.
• Implements process improvement initiatives based upon department goals and objectives.
• Identifies training needs for staff.
• Develops training materials and partners with training team to schedule the appropriate classes.
• Conducts training sessions both locally and nationally.
• Conducts quarterly reviews of department policies and procedures.
• Formally documents new policies or makes updates to existing department polices.
• Continuously evaluates for compliance with acceptable accounting practices and regulations and ensures adequate internal controls are in place.
• Performs other duties as assigned.
• Provides formal supervision to individual employees within single functional or operational area.
• Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
• Effectively recommends same for direct reports to next level management for review and approval.
• Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff.
• Mentors and coaches team members to further develop competencies.
• Leads by example and models behaviors that are consistent with the company's values.
  

• High school diploma or General education degree (GED) required.
• Associate's degree with concentration in Business or Finance preferred.
• Minimum of five years experience in administrative or financial operations support; or equivalent combination of education and relevant experience.
• Prior supervisory experience required.
• Excellent written and verbal communication skills.
• Strong organizational and analytical skills.
• Ability to comprehend, analyze, and interpret the most complex business documents.
• Ability to respond effectively to the most sensitive issues.
• Ability to write reports, manuals, speeches and articles using distinctive style.
• Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
• Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
• Requires in-depth knowledge of financial terms and principles.
• Ability to calculate complex figures.
• Conducts financial/business analysis including the preparation of reports.
• Ability to solve advanced problems and deal with a variety of options in complex situations.
• Requires advanced level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment.
• Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
• Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products).
• Must work well under pressure with proactive approach to routine and non-routine occurrences.
• Advanced organizational skills and attention to detail.
• Ability to work in multiple accounting software applications.
• Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.
• Responsible for setting department deadlines.
• Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
  

Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans