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Customer Success Manager

Salary
Competitive
Employment
Full Time
Real Estate Field
Location
Chicago
 IL
Postal Code
60601
Country
United States

This job is no longer active.

Description


JOB SUMMARY

Responsible for operationalizing products and services in the Advisory & Transactions Services Investor Leasing platform to enable transaction professionals. This role interacts and consults with transaction professionals and related end users to understand their business needs and coordinates training and adoption of the Investor Leasing platform in the execution of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Learns, supports and drives the adoption of Advisory &Transaction Services Investor Leasing products and services, including technology tools and data. Defines and implements the scope of support, training, and change management.
  • Serves as Subject Matter Expert (SME) for specific products, services including technology.
  • Supports the deployment for both initial rollouts and ongoing onboarding of Advisory &Transaction Services Investor Leasing product and services including technology tools to targeted user bases.
  • Provides analysis support, proactively manage data and data sources, prepare periodic reports on key end user adoption and usage metrics.
  • Identifies opportunities for improvements within existing products and services, technologies.
  • Manages expectations of transaction professionals and related end users and project team regarding scope of work and responsibilities. Manages and solves conflicts with end users.
  • Ensures the timely and successful delivery of our solutions according to transaction professionals and related end user needs and objectives.
  • Liaises with Digital & Technology, Marketing, Sales Management, Client Services, and other related teams in support of the goals of this role.
  • Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each crucial duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) from four-year college or university; preferred areas of study include business (i.e. Sales, Marketing, etc.) and/or technology-related fields.

Requires 3 years of applicable work experience.

CERTIFICATES and/or LICENSES

None

INTERPERSONAL SKILLS

Excellent written and verbal communication skills. Strong interpersonal and analytical skills.

Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

FINANCIAL KNOWLEDGE

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

OTHER SKILLS and/or ABILITIES

Technically savvy with solid experience using sales database systems. Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.

SCOPE OF RESPONSIBILITY

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Job Function


Not specified

 

Job Sector


Not specified

 

Experience


N/A


This job is no longer active.

Chicago Full Time IL Customer Success Manager other