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Experience Reception Concierge

Salary
Competitive
Employment
Full Time
Real Estate Field
Location
Washington
 DC
Postal Code
20001
Country
United States

This job is no longer active.

Description


JOB SUMMARY

This position is responsible for acting as the first point of engagement with employees and visitors, setting a welcoming tone, and assists with transportation, area attractions, and other personal service needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides personal services to employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting,

reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other services as needed.

Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in

friendly, professional manner. Maintains accurate records of service requests and status.

Maintains records and logs of service requests and tracks their status.

Responds promptly with accurate and thorough information according to the specific request. Arranges

and confirms recreational, dining, and/or business activities.

Maintains a file of services including transportation sources, accommodations, and referral contacts.

Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.

Follows security and emergency procedures as defined for the property. Responds to emergency

situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate

notifications in accordance with operating procedures.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations

preferred. Prior Customer Service experience required. A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask

clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve

problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES

Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.

Good organizational skills. Ability to work flexible work schedules based on office needs. Physical ability to assist. Able to lift 30 lbs. Strong problem-solving skills. Highly adaptable and flexible. Strong knowledge of the surrounding area and all recreational, hospitality and business-related information. Ability to work independently with little supervision.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Job Function


Not specified

 

Job Sector


Not specified

 

Experience


N/A


This job is no longer active.

Washington Full Time DC Experience Reception Concierge other