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Valet Living

Vice President, Standards & Experience

Salary
$175,000-$199,999
Employment
Full Time
Work Place
Remote
Real Estate Field
Location
Tampa
 FL
Postal Code
33602
Country
United States

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Description


Reporting to the Chief Operating Officer, the Vice Presidents of Standards & Experience acts as the hub between the experience team, standards team, and various business teams to define the client experience and build operational models focused on consistency and optimal performance. 

 

RESPONSIBILITIES/DUTIES:

  • Extract actionable insights from client research and business performance data to identify areas to enhance Valet Living’s position in the marketplace
  • Author and execute end-to-end transformation efforts focused on streamlining business processes that deliver on the organization’s strategic priorities
  • Lead the standards and solutions team, who define and identify operational objectives, ensuring core experience concepts are codified for ongoing innovation
  • Lead the experience team, who use client feedback loops to establish a metrics-based approach to measuring client experience
  • In partnership with the marketing team, define the voice of the client and prioritize and manage the execution of Valet Living’s standards and experience roadmap
  • Deeply understand the Valet Living operating model and the impact any changes will have on the client
  • Drive generation of quantitative analysis and qualitative insights to support continuous improvement
  • Identify opportunities for client service and operational improvements as we scale the business
  • Manage the creation, delivery, and support of repeatable models to build know-how, drive consistency and increase accountability
  • Establish relationships with cross-functional leaders to maximize collaboration, performance, and growth
  • Oversee development of Valet Living’s client lifecycle
  • Prepare and present insights, plans, recommendations, and status reports to executive stakeholders

 

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Bachelor’s Degree required, MBA a plus
  • Must have experience in e-commerce, food, hospitality, retail, or similar industry with a client-first strategy
  • Previous private equity experience preferred
  • 10+ years of operations management or other related experience
  • Minimum 5 years of leadership experience in a business strategy role
  • Must have experience managing a team of 3+ people towards high performing achievements
  • Must have experience working with agility in a high-pressure environment
  • Experience working for both a large enterprise and either a start-up or high-growth organization is a plus
  • Experience growing a company from early stage to strong market presence and significant revenue is a plus
  • Experience overseeing interdisciplinary teams through research, strategy development, and deployment
  • Experience translating business goals into operational objectives

 

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to thrive in a complex, fast-paced, high pressure, growth environment
  • A focus on strategy and storytelling, with a tenured and successful history of building awareness and igniting action
  • Proven experience taking business initiatives from conception to launch
  • Excellent communication skills and a proven ability synthesize complex situations into clear, convincing point of view with recommendations
  • Ability to be creative, strategic, analytical, and think outside the box to solve problems
  • Strong project management and time management skills
  • Ability to identify areas for improvement and proactively drive change
  • Strong aptitude to learn new things, positive attitude, high energy, ability to work with different departments

 

We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members.

  • Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
  • Tax advantages through healthcare savings and flexible spending accounts
  • Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
  • 401k plan with a generous company matching contribution
  • Generous paid time off program in which benefits increase along with your tenure with the company
  • Support of continued education through tuition reimbursement
  • Associate and family assistance program
  • Associate discount programs
  • Referral bonus program
  • Rewards and recognition program
 

Job Sector


Not specified

 

Experience


10+ to 15 years


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